Get More Clients With Business Call Tracking
Over 50% of customers prefer to resolve issues over the phone. Unify360 helps you improve this channel with performance metrics and other data, all from one simple dashboard.
All Marketing Toolbox Products
Unify360’s Call Tracking Platform
Call Tracking Dashboard
Track sources and performance data from a simple dashboard. Use this simple dashboard to adjust your call intake strategies.
Source Tracking
Track the source of calls using call whisper and caller ID data. Understand who you’re talking to, so you know it’s a client you can service.
Call Records
Keep an unlimited number of call records to ensure you maintain your quality overtime. Store good and bad examples of calls to share with your customer representatives.
Text Messaging
Communicate with customers via SMS. Keep them informed and check in with them to be sure they’re still a potential client.
Performance Monitoring
Track performance metrics across phone conversations. Take a data-driven approach to improving your sales and customer experience.
A Mobile App
Track performance metrics and connect with customers via your mobile app. Handle customer needs from any platform, at any time.
Our Happy Customers
We look forward to having you join this great group!
“We are absolutely blown away by how well things are going with unify360! We switched our marketing services over to them in March and the improvement and volume is staggering! If only we had switched to them sooner!”
Shauna Brown
“Mac and john and ramon and rest of this team is awesome. they have helped design my new website and also helping me with unify360 software. These guys are awesome to talk to and quick at responding. they did everything i asked of them, no question. I will only use them for now on for all my marketing needs. highly recommend them.”
Travis Youngs
Unify360 software with all social media & GBP in one place is awesome! I love the review widget & chat feature on my website! We have customers everyday utilizing the chat to communicate with my team. Great addition to our daily operations!
Joshua Shelton
Call tracking for marketing campaigns: how does It work?
Unify360’s call tracking system allows you to deliver consistent messaging across multiple calls. This helps in the following ways:
- Track performance metrics across multiple calls.
- Establish outbound call campaigns and track those results.
- Increase sales by learning what works with your customer base.
- Store information tracked via Unify360’s Call Whisper system.
How call tracking can make the difference in your customer service
Good customer service turns short-term customers into long-term advocates. Here’s how Unify360 helps:
- Track inbound calls for performance metrics.
- Find out what customers respond to by reviewing your stored calls.
- Establish procedures based on customer responses.
- Use call data to establish training procedures.
Track Calls - Satisfy Customers - Get Results
Since over 50% of customers prefer to resolve issues over the phone, your service business needs to track calls to remain competitive. By doing so, you give yourself the opportunity to learn, growing your business with better customer service and data-driven phone sales tactics. Find out how Unify360 helps you by clicking below.
FAQs
Business call tracking is a method used to monitor and analyze phone calls to measure the effectiveness of marketing campaigns. It captures the originating source of each call, such as specific advertisements or marketing channels, and gathers valuable data like caller ID and call duration. Unify360 offers the best possible solution here by providing a comprehensive platform that tracks performance metrics, source tracking, and SMS communication, enabling businesses to optimize their marketing strategies and improve customer interactions.
Call tracking provides valuable insights into lead sources, customer behavior, and campaign attribution, helping businesses optimize their marketing strategies. It allows companies to see which ads are driving calls and conversions, enabling better budget allocation and higher ROI. Unify360’s platform allows businesses to attribute phone calls to specific sources, enabling effective budget allocation and campaign optimization.
Call tracking enhances customer service by enabling call recording and monitoring, which helps businesses understand customer needs and pain points. This data allows companies to provide personalized customer experiences and improve their service quality. Unify360’s platform allows businesses to monitor and evaluate customer interactions, providing insights into customer needs and tailoring sales approaches effectively.
Unify360’s call tracking platform offers features such as performance metrics tracking, source tracking using call whisper, unlimited call record storage, and SMS communication. These features help businesses improve their call handling strategies and customer interactions from a simple dashboard. Unify360 provides a comprehensive solution that enables businesses to optimize their marketing strategies and improve customer interactions.
Call tracking provides insights into what works with your customer base by analyzing call interactions and performance metrics. This data-driven approach helps businesses refine their sales tactics, increase conversions, and ultimately boost sales. Unify360’s platform provides a data-driven approach to improving sales and customer experience, ultimately increasing sales conversion rates and boosting overall ROI.
Yes, call tracking solutions often integrate with other digital marketing tools such as CRM software, SEO tools, PPC advertising, and social media platforms. This integration provides a holistic view of marketing strategies, enabling businesses to enhance their overall marketing efforts and customer engagement. Unify360 offers a simple process to start tracking inbound calls and obtain call tracking numbers for businesses, also working with its own built-in analytics dashboard.
Call tracking allows businesses to monitor performance metrics across phone conversations, such as call duration, response times, and customer satisfaction. This data helps in identifying areas for improvement, training customer service representatives, and ensuring consistent messaging across all calls. Unify360’s platform provides robust and granular reporting to evaluate true marketing performance and improve employee phone skills.
Inbound call tracking software focuses on monitoring and analyzing incoming calls, providing insights into customer engagement and campaign effectiveness. It helps businesses understand why customers are calling, route calls to the best team members, and offer personalized service, thereby enhancing the overall customer experience. Unify360’s platform helps businesses identify marketing campaigns that generate the most phone call leads and conversions, allowing them to allocate resources effectively and maximize their ROI.
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