Unify 360

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The Facebook Messenger Management Tool for Your Service Business

Over 40% of customers say having questions answered by a live person is important during an online purchase. With Unify360’s Facebook Messenger management tools, you won’t have to miss out on this opportunity.


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    All Marketing Toolbox Products

    Unify360’s Facebook Messaging Platform

    A Centralized Messenger Dashboard

    Respond to Facebook messages and monitor chat statistics without ever leaving your dashboard. Save time by sticking to a single dashboard.
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    Satisfaction Ratings

    Receive chat satisfaction ratings to understand how your customers feel about your support staff. Use these ratings to ensure you provide top-quality service.
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    Messaging Analytics

    Receive detailed messaging analytics on important chat performance metrics. Take action to adjust your chat strategy based on data-driven insights.
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    Custom Chat Availablitiy

    Set your availability to 24/7 or just eight hours a day, all depending on what you have to offer. Keep your customers informed on open and closed times through your live chats.
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    Alongside Live Chat

    Integrate Facebook Messenger alongside your website-facing live chat to be available on and off Facebook. Check out our live chat service page for details.
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    Mobile App

    Manage all of your Facebook Messenger analytics and responses via the Unify360 iOS or Android app. Download it today to run your business from a single app
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    Be part of this growing list!

    We look forward to having you join this great group!

    “We are absolutely blown away by how well things are going with unify360! We switched our marketing services over to them in March and the improvement and volume is staggering! If only we had switched to them sooner!”

    Female Customer Review

    Shauna Brown

    “Mac and john and ramon and rest of this team is awesome. they have helped design my new website and also helping me with unify360 software. These guys are awesome to talk to and quick at responding. they did everything i asked of them, no question. I will only use them for now on for all my marketing needs. highly recommend them.”

    Travis Youngs

    Unify360 software with all social media & GBP in one place is awesome! I love the review widget & chat feature on my website! We have customers everyday utilizing the chat to communicate with my team. Great addition to our daily operations!

    Google Review

    Joshua Shelton

    Why should I be on Facebook Messenger?

    Facebook is easily the most popular social media platform in the world. Using it can lead to these benefits:
    • Gain access to an instant chat to all the Facebook users in your area.
    • Do so on Unify360, so you don’t need to switch between apps to chat with them.
    • Boost customer engagement by responding to messaging in unify360.
    • Stand out as a responsive, customer-focused business through Unify360’s platform.
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    Why should a service business use an all-in-one platform for messaging?

    Business owners are expected to download dozens of apps to manage their company. Unify360 replaces these apps with a single source, leading to these benefits:
    • Save room on your phone for photos and videos you need to confirm work on service jobs.
    • Ensure your phone runs quickly so you (or your staff) can collect reviews with Unify360’s reviewing system.
    • Make your phone (or fleet of business phones) last longer by removing an extra, unnecessary set of apps.
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    Message Your Customers - Grow Your Business - Get Instant Access

    Facebook Messenger, as well as Unify360’s live chat feature, is an instant, low-pressure alternative to phone calls. While these are important, many customers prefer live chat, making it vital if you want to attract the most customers. Find out how Unify360’s Facebook Messenger integration, as well as its live chat features, can help grow your business below.
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    FAQs

    Effectively managing interactions on Facebook Messenger is crucial for providing prompt and personalized customer service. This can greatly influence customer satisfaction and loyalty. Unify360’s Centralized Messenger Dashboard allows you to streamline these interactions, ensuring no customer message goes unanswered.
    To handle many inquiries efficiently, send messages to the appropriate team members and utilize automated responses for frequently asked questions. Unify360’s live chat routing feature ensures that every inquiry is handled promptly by the right person.
    Staying updated is essential for timely responses. Unify360’s Real-Time Messenger Alerts notify you instantly of new messages, allowing you to respond quickly and keep your customers satisfied.
    Improving efficiency involves automating repetitive tasks, routing messages effectively, and maintaining an organized system for tracking conversations. Unify360 provides a range of robust tools that efficiently streamline your Messenger communications.
    You can improve your live chat experience by establishing standards for your live chat team. To do this, you can use Unify360’s unlimited chat storage and review both positive and negative customer interactions.
    You should use metrics like query resolution, chat time, and general customer satisfaction. With Unify360’s reporting tools, you can easily track and monitor your results both internally and from a customer perspective. By customizing your report, you can make it uniquely useful for you.

    Why Have Call Tracking

    Yes, your technicians can collect reviews from customers while the job well-done is still fresh in their minds! You benefit from the ease of use that we provide while having a clearer picture of how your market perceives you. We do not just provide a bird’s eye view; you get the complete picture of your standing among your customers!

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    Real Stories, Real Results

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    Plumtree

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    T&J Roofing

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    More About this Case Study

    Discover What Drives Your Users

    Gain the insights that will transform your product. Connect with us today.

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    Discover How Unify 360 Can Transform Your Business Today – Book Your Free Demo!

    • Convert Leads
    • Smarter Workflow
    • Scale Up
    Highlight your expertise through your business’s reviews
    Engage and connect with one social media tool
    Interact, communicate, and chat toward your success









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