Unify 360

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941-251-0313

The All-in-One Live Chat Platform for Small Businesses

Only 9% of companies use live chat services on their website. By leveraging Unify360’s live chat services, you can use this competitive advantage from a single, unified platform.


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    Unify360’s Chat Platform for Business

    Centralized Chat Dashboard

    Manage all your live chat interactions from one centralized dashboard. Monitor Unify Chat statistics, oversee conversations, and ensure prompt responses, making Unify360 the ideal chat platform for business.

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    Custom Branding

    Enhance your brand’s online presence by aligning your live chat widget with your brand identity. Customize the look and feel of your chat platform to create a seamless experience for your customers.
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    Chat Satisfaction Ratings

    Measure the performance of your customer service agents with chat satisfaction ratings. Get immediate feedback on interactions and use these insights to improve service quality and customer satisfaction.
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    User Location Tracking

    Gain valuable insights into your chat users by tracking their location. Understand where your customers are contacting you from and tailor your responses to provide more relevant and personalized service.
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    Unlimited Storage

    Keep all your contacts and chat history secure with unlimited storage. Unify360’s platform ensures that you can access past conversations and customer information whenever you need it.
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    Mobile App for On-the-Go Management

    Manage your live chat platform from anywhere using Unify360’s mobile app, available for both iOS and Android. Stay connected with your customers and manage chats even when you’re on the move.
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    Our Happy Customers

    We look forward to having you join this great group!

    “We are absolutely blown away by how well things are going with unify360! We switched our marketing services over to them in March and the improvement and volume is staggering! If only we had switched to them sooner!”

    Female Customer Review

    Shauna Brown

    “Mac and john and ramon and rest of this team is awesome. they have helped design my new website and also helping me with unify360 software. These guys are awesome to talk to and quick at responding. they did everything i asked of them, no question. I will only use them for now on for all my marketing needs. highly recommend them.”

    Travis Youngs

    Unify360 software with all social media & GBP in one place is awesome! I love the review widget & chat feature on my website! We have customers everyday utilizing the chat to communicate with my team. Great addition to our daily operations!

    Google Review

    Joshua Shelton
    Plumbers Planning

    Why Unify Chat monitoring is important

    Unify Chat monitoring helps you stay on top of customer interactions, offering these key benefits:

    • Ensure prompt and accurate responses to customer inquiries.
    • Improve agent performance through unify statistics and feedback.
    • Enhance customer satisfaction with timely, relevant interactions.
    • Gain operational insights to optimize your chat platform for business.
    • Stand out as a responsive and customer-focused brand.
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    Why effective live chat management is crucial for service businesses

    Managing your live chat platform effectively is essential for delivering exceptional customer service and driving business growth. Here’s how Unify360’s Live Chat Platform can help:
    • Monitor and optimize chat interactions with unify statistics.
    • Use chat satisfaction ratings to improve agent performance.
    • Ensure efficient customer service with intelligent chat routing.
    • Gain deeper customer insights with user location tracking.
    • Access detailed analytics to measure and improve team performance.
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    Engage Customers - Improve Service - Boost Performance

    Your live chat platform is a vital part of your customer service strategy. Discover how Unify’s chat platform for business can help you engage customers, improve service quality, and drive performance.
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    FAQs

    Customer reviews are crucial as they build trust and credibility, influence potential customers’ decisions, and improve your business’s online visibility through better SEO rankings. Unify360’s Centralized Dashboard makes it easy to collect, monitor, and manage reviews from various platforms in one place, ensuring you don’t miss any valuable feedback.
    You can encourage reviews by asking customers directly after service, sending follow-up emails, or offering small incentives. With Bulk Send Requests from the Unify360 dashboard, you can automate the process of requesting reviews from multiple customers at once, increasing your chances of receiving feedback.
    Respond promptly and professionally, address the customer’s concerns, and try to resolve the issue. Showing that you care about feedback can turn a negative experience into a positive one. Unify360’s Negative Review Mitigation feature reroutes potentially damaging reviews for internal resolution before they are published, allowing you to address issues privately.
    Use a centralized platform to monitor and respond to reviews, automate responses where appropriate, and stay informed about new feedback. The centralized dashboard allows you to manage all your reviews in one place, and automated responses ensure timely engagement with your customers.
    Yes, you can gather reviews on-site by making it easy for customers to leave feedback immediately. Utilize QR Code Reviews with Unify360, enabling customers to scan a QR code and leave a review on the spot, streamlining the process and capturing more in-the-moment feedback.
    Set up real-time alerts to be notified whenever a new review is posted, allowing you to respond quickly. With real-time alerts, Unify360 keeps you informed of new reviews as they come in, helping you stay ahead of the competition and respond promptly.
    Yes, having mobile access to your review management system is crucial for busy business owners. The Mobile App for Android and iOS allows you to manage your reputation and reviews from anywhere, ensuring you stay connected and responsive even while on the move.
    Consistently gather positive reviews, respond to feedback, address negative comments, and maintain a strong online presence. Unify360 offers comprehensive tools, including automated responses and real-time alerts, all accessible from a single centralized dashboard to enhance and manage your online reputation effectively.

    Why Have Call Tracking

    Yes, your technicians can collect reviews from customers while the job well-done is still fresh in their minds! You benefit from the ease of use that we provide while having a clearer picture of how your market perceives you. We do not just provide a bird’s eye view; you get the complete picture of your standing among your customers!

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    Real Stories, Real Results

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    Plumtree

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    T&J Roofing

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    Discover What Drives Your Users

    Gain the insights that will transform your product. Connect with us today.

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    Discover How Unify 360 Can Transform Your Business Today – Book Your Free Demo!

    • Convert Leads
    • Smarter Workflow
    • Scale Up
    Highlight your expertise through your business’s reviews
    Engage and connect with one social media tool
    Interact, communicate, and chat toward your success









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