Drive More Business with AI for Auto Shops
AI-powered tools that book service appointments, manage customer communication, send review requests, and create social posts, all from one centralized platform designed for repair shops and service centers.
Tune-Up Your Customer Experience With Our Help
After every repair, build long-term trust by incorporating feedback into your workflow. AI Reviews collects and manages responses, helping your shop showcase reliability while addressing concerns before they become public issues.
Stay connected with customers between oil changes and brake jobs. AI Social helps your shop create and schedule engaging posts that highlight seasonal services, promotions, and automotive care tips that keep drivers coming back.
Handle inquiries like service requests, diagnostic questions, or part availability with speed and accuracy. Our AI Messaging tools streamline conversations so your service advisors spend less time chasing details and more time booking jobs.
Smarter Communication for Busy Auto Shops
Running a repair shop means fielding calls, texts, appointment requests, and social media messages every day. According to a study, 27% of customers with mass market brand vehicles and 42% of those with premium brand vehicles prefer texting their service advisor when scheduling maintenance. Unify360 helps you stay connected without missing a lead.
Our omnichannel inbox consolidates texts, calls, emails, Facebook, Instagram, and website forms, so every inquiry lands in one place. With AI tools that summarize conversations, draft responses, and reassign chats to the right technician or service advisor, your team can keep customer interactions smooth and efficient.
Faster Response Times, Higher Conversion Rates
In the auto service industry, timing matters. When a driver’s check engine light comes on, they’re contacting multiple shops, and whoever responds first usually wins the job.
Unify360’s AI Messaging ensures customers get immediate replies with accurate, shop-specific details. Whether it’s scheduling brake service, booking an oil change, or answering a question about tire rotation, your shop can respond quickly without leaving conversations unattended.
Reputation Management That Builds Trust
In auto repair, reviews directly impact local visibility and new customer flow. A 2020 survey found that 87% of consumers read online reviews before choosing a local business, and for auto repair shops, trust is everything.
The AI Reviews feature automates requests after each service visit, sending customers a quick text or email to leave feedback. Positive reviews get published to platforms like Google Maps, while negative experiences are routed privately so your team can resolve issues before they damage your reputation.
Social Media That Fuels Customer Loyalty
Auto shops that stay active on social media maintain stronger customer retention. 2023 data shows that 68% of consumers follow local businesses to stay updated on promotions and services.
Unify360’s AI Social helps your shop publish consistently without adding extra work. The platform generates professional posts and graphics, schedules content across multiple channels, and integrates with Canva for quick customization. From seasonal tire reminders to special promotions on alignments, your social presence stays sharp and engaging.
Designed to Support Shop Teams
Unify360 is made to improve how your staff works behind the scenes. Service writers can hand off chats to technicians for technical questions, managers can monitor unanswered messages, and mobile push notifications ensure no lead slips through.
Features like the “Text Us Now” widget make it easier for new customers to reach you directly, while the mobile app keeps your staff connected from anywhere. With full team visibility, communication becomes a competitive advantage instead of a bottleneck.
FAQs
Q: How does Unify360 integrate with my existing shop management software?
A: Unify360 is designed to be a standalone platform but can be integrated with most existing shop management systems to sync customer and appointment data. This allows for a more streamlined workflow without duplicating data entry.
Q: What level of human oversight is required for the AI-powered tools?
A: Our AI is a co-pilot, not a replacement. The system is designed to handle routine tasks and draft responses, but your team maintains full control. You can review, edit, or override any AI-generated content before it is sent or published, ensuring your shop’s voice and professional judgment are always at the forefront.
Q: How does Unify360 measure its impact on my shop’s bottom line?
A: Our platform includes built-in analytics and reporting tools that track key performance indicators (KPIs) like response times, new lead conversions, and customer review volume. You can monitor these metrics to see a clear return on investment and understand how improved communication is driving business growth.
Accelerate Growth With AI-Powered Customer Engagement
Auto repair is a trust-based industry, and the shops that thrive are the ones that communicate clearly, earn positive reviews, and stay visible online. Unify360 equips you with AI tools to respond faster, build stronger reputations, and keep customers coming, service after service.
Connect with us or watch a demo to learn more.
