Unifying the Frontline: Why the Omnichannel Inbox is Your Most Important Workflow Tool

Communication drives business success. Every missed message, delayed reply, or mismanaged review can cost hours, leads, and sometimes customer trust. For service businesses, where relationships are built one conversation at a time, the tools teams use to manage communication are critical. We know firsthand how overwhelming juggling emails, texts, social DMs, and reviews can feel […]