Customer loyalty is no longer just about offering a good product or service. These days, it’s about creating consistently great experiences. Consumers are now more vocal, informed, and quick to share their feedback online. For businesses, that feedback can either build brand loyalty or quietly signal the start of customer churn. Businesses today are under […]

Customer Insights You Can’t Get Without an Omnichannel Inbox

For growth-minded businesses, staying connected with customers is only half the battle. The real advantage lies in understanding what every conversation reveals and using that knowledge to refine marketing, empower teams, and deliver truly personalized experiences. But if your customer communication is scattered across texts, emails, Facebook messages, Instagram DMs, contact forms, and online reviews, […]