An AI review reply tool writes custom responses to customer reviews for you. Platforms like Unify360 make it easier to manage reviews by checking the tone, pulling in feedback from different sites, and keeping your brand’s voice consistent. This helps save time, improves local SEO, and makes it easier to talk with your customers—especially for […]

Omnichannel vs Multichannel Customer Service: Which Wins?

Omnichannel vs. multichannel customer service shows two ways businesses talk to customers across different platforms. With multichannel, each channel—like email, phone, or chat—runs on its own. Omnichannel links everything together, so all messages and info are shared in one place. That means customers don’t have to repeat themselves. Agents see the full story, no matter […]